Returns & Refunds

Tell us within 30 days of delivery and we will replace it or refund it in full, including the original shipping. You will not pay return postage, and in most cases we will not ask for the item back.

A photo of the problem is usually all we need. This does not affect your statutory rights, which may give you longer.

Every item is made for you after you order, so we cannot resell a returned one. That means we cannot offer free change-of-mind returns the way a store selling from stock can.

We will still try to help. If you contact us within 30 days of delivery and the item is unworn, unwashed and in its original condition, we will consider a return — you cover the return postage, and we refund the item price once it arrives back with us.

Consumers in the UK and EU have a statutory right to cancel most online orders within 14 days of delivery. Custom and personalised goods are usually excluded from that right, but where it applies we honour it in full.

Ordering the wrong size counts as a change of mind, so please check the measurements on the product page before ordering. If you are unsure, ask us first — we would rather answer a question than send you something that does not fit.

Items go into production quickly. If you contact us before yours has been made, we will cancel and refund in full. Once it is in production we usually cannot stop it, but tell us anyway and we will see what is possible.

If tracking shows delivered but you do not have the parcel, check with your household and neighbours first, then contact us. If it is lost in transit we will replace or refund it.

If a parcel is returned to us because the address was wrong or nobody collected it, we can resend it once you cover the postage, or refund the item price minus the original shipping.

Refunds go back to the original payment method, normally within five working days of approval. How quickly it appears after that is up to your bank.